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The accessibility features we all use

Image incorporates Aurora50 logo, text 'The accessibility features we all use' and icons representing a person with a tick, closed captions (CC), an audio icon on a book, text message bubbles and a text enlarger.
Suzanne Locke 24 October 2024
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Many features we take for granted today – on our phones, computers, televisions and other technology – were originally built for accessibility and special needs.

Today, 60 percent of people without disabilities use an accessibility feature.

For instance:

  • SMS was designed for users with hearing impairments
  • Predictive text was designed for users with motor skills limitations
  • Closed captioning was created for users who were hard of hearing
  • Audiobooks were developed for the visually impaired
  • Emails were originally designed to benefit the disabled.

As we have all discovered, designing with constraints in mind… is simply good design.

[Related: 8 easy ways to make your digital content more accessible | What the UAE’s People of Determination symbol represents

Audiobooks

In the 1930s with the record player making its way into many homes, ‘talking books’ began to be recorded by the American Federation for the Blind.

Only 15 minutes of speech could be fitted onto each side of a record but began opening up the world of short stories and poems to blind people, followed by collections of records for works such as Shakespeare.

The earliest audiobooks, called talking books, were recorded in the 1930s.

By the time the compact disc came along in the 1980s, almost every classic or best-selling book was recorded as an audiobook.

Closed captioning (CC)

Closed captioning was developed to make television accessible to those who were hard of hearing or had a hearing impairment.

It displays dialogue in text form, which can help people understand what’s happening if the audio is hard to hear.

The National Bureau of Standards (NBS) and ABC-TV began experimenting with closed captioning in the 1970s.

The NBS developed a time distribution system that hid a time code in the television signal, which a decoder in the TV set would display.

Today, however, it is commonly used – it is useful to read in a crowded airport, or to teach children how to read.

CC is also very popular to view social media videos without sound. Facebook estimates adding closed captions to video advertising increases views by 12 percent. It can also improve search rankings by giving search engines text content to crawl.

Email

MCI Mail, one of the first commercial email systems and the first to connect email to the internet, was developed in the late 1980s by a team that included Dr Vint Cerf, who is hard of hearing.

Dr Cerf and his wife, who has a hearing impairment, used email to communicate instead of a telephone.

Today, each person receives on average 121 emails per day – 347.3 billion emails each day globally.

High-contrast settings

High-contrast screen settings were initially made to benefit people with visual impairments on televisions, mobile phones and computers.

High-contrast mode can simplify display settings, remove background images and display key lines in high contrast colours.

Today, many people benefit from high-contrast settings when they use a device in bright sunlight.

Predictive text

Predictive text was designed for users with motor skills limitations, to easily type their message.

Word prediction was originally designed in the 1980s as a writing aid to help people with physical disabilities to improve keyboard access, minimising the number of keystrokes required to type.

But it’s hard to remember now how different it was to use a mobile phone before predictive suggestions came along.

SMS & text messages

In the 1970s, James Marsters, an orthodontist who had lost his hearing during infancy, invented the teletypewriter (TTY) device to pass typewritten conversations through the telephone. It allowed many thousands of people with hearing impairments to communicate efficiently with hearing people.

As the TTY was slow, abbreviations were developed to save time e.g.

  • CUZ (because)
  • PLS (please)
  • TMW (tomorrow)
  • U (you)
  • UR (your)
  • XXX (mistake).

In the 1990s, text messaging (SMS) superceded TTY, itself created to help those who are hard of hearing – and today used by all mobile phone users.

Typewriter

Even the typewriter may have begun as a machine for the visually impaired.

It is thought the first prototype was developed by Pellegrino Turri, who created a machine for his blind friend Countess Carolina Fantoni da Fivizzano in 1808.

Aurora50’s Inclusive Workplaces Summit is all about embracing diversities and disabilities and breaking taboos to make work a more inclusive place for People of Determination (POD) and their families.

Further reading

Scope – Accessibility apps

GOV.UK: Dos and don’ts on designing for accessibility

USA Today: Best universal TV remotes for seniors and the disabled

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